ticketing

On Nov. 11, Kobayashi was seen talking to a ticketing agent at LAX; she then boarded the LAX Metro C line at the Aviation/Century station around 9 p.m., her family wrote.

It said the event webpage and associated ticketing site "clearly stated from the time of sale that Jason Donovan would not appear during Saturday performances".

Additional ticketing and venue details for South America and Jakarta are forthcoming, Live Nation said.

The independent review the government is expected to announce will examine how clear ticketing terms and conditions are and how they are communicated to train users.

A BBC Radio 4 You and Yours investigation found that Richard Russell was named on official documents as the boss of the online ticketing site without him knowing anything about it.