customer

The agency’s staffing problems may be simmering under the surface, but it translates into chronically poor customer service.

Borrowing costs for customers coming off those deals are expected to rise sharply.

JLR's supply chain supports 104,000 jobs in the UK and sits at the top of a pyramid of suppliers, many of whom are highly dependent on the carmaker being their main customer.

Mr Lee said businesses can forget that customers get fed up with their local shops not answering and constantly being put on hold while trying to make their phone order.

This includes travelling, overnight stays and packing and shipping customer orders.