quality assurance

Ben alleges that some departments, such as the quality assurance team, were particularly affected, with some staff suffering physically and mentally as a result of the "stress and pressure".

Mr Lee also says conversations are saved temporarily for quality assurance but discarded after 30 days.

ECC denied Smith’s claims, saying it “does not perform excessive soil removal” and that it followed “the detailed debris removal operations plan requirements” of the Army Corps of Engineers, which had its own quality assurance representatives monitoring the work.

In 2022, a small group of quality assurance workers at Raven Software, an Activision Blizzard-owned game studio in Wisconsin, unionized — marking the arrival of the first labor union at a major U.S. gaming company.

These include providing a workforce, a process and protocols which deliver a safe service, as well as quality assurance to monitor and gauge the provision of services.