ups

Mark Hartlidge, a small package compliance manager at UPS, called the changes this year a “rollercoaster ride” in one webinar hosted for customers.

“The UPS guy said he couldn’t release it unless I paid more,” said Soto, who owns the Historia Bakery Cafe in Thousand Oaks.

When Herr’s package arrived via UPS, the delivery driver presented him with a hefty charge of $493.

UPS, FedEx and DHL have each posted frequently asked questions and resources online to support customers who may owe tariffs on their items.

Large numbers of customers are calling with complaints or confusion when presented with unexpected bills — UPS said it is working through a backlog of brokerage-related issues.