service charge

The Salvation Army said it also charged a service charge of £33.46 a week which "covers the accommodation and all services provided including our gym".

She said their overall payments in management service charges would go up by about 70% as a result of this.

Ms Thomas was able to afford the service charge when she moved in, but the cost has tripled since she moved in.

A spokesman for Rockwell FC100 told the BBC the residents' management company had "sole responsibility for managing the buildings and collecting and spending service charge money".

Leaseholders allege they were then added to the cost of the buildings insurance by the freeholder or their agents, and the total amount was charged to them in the form of service charges.