knowledge engineering

She said that learning English and maths were key to unlocking "so many other areas of knowledge - engineering business and IT, but physics and philosophy too."

"Rather than try and curate that data, manually structure it, and do a lot of knowledge engineering on it, we prefer to leverage it the way it naturally occurs in its text form," says Brown.

Once transferred into the computer through a painstaking debriefing of the expert by a team of programmers--a process known as knowledge engineering --this expertise can be made available for consultation round the clock.