handled

The first is the way that claims are handled, with many being outsourced by insurers to specialists.

The arrest of Graham Linehan at Heathrow, too, raised further questions around policing freedom of speech - and put the way issues are handled under renewed scrutiny.

Multiple customers had tried to advise the company its network wasn't working, but the complaints weren't escalated or handled "as would be expected", he said.

Long Beach Animal Services, whom Crabtree said assisted and handled the animals after the fire was put out, was not available for comment on whether there were other animals inside the unit who were saved.

The ombudsman found the claim had been handled "insensitively" and thus "compounded the family's distress".