distress

Warning: This report contains details that some readers may find distressing.

“It’s distressing to us when she says that she’s going to have to drop out of school,” Cardona said.

He added that he has "an awful lot of sympathy for the staff members who would have had to come upon that scene and how distressing that must have been".

In a video screen recording shared with the BBC, from the WhatsApp group used by some of them, the men express their distress about their movements in the war zone.

"I can only imagine the distress and pain that has been caused to the individuals and their families and the loss of trust and confidence in us as an organisation."