punctuality

Concerns over discipline and professionalism led the club to assign private chefs to him, while late nights because of gaming affected his training punctuality, making him the club's most-fined player in recent years.

"What they will notice in the longer-term is a better service, a more consistent level of ticketing and hopefully a continued improvement in punctuality," he added.

The manager is not without his obsessions, the most notable being punctuality.

Flights from Birmingham Airport had the second poorest punctuality record last year, with an average delay of more than 21 minutes.

Train punctuality in Germany is appalling - worse than in the UK, which will astound weary British commuters.