adjuster

It is also seeking documents that govern the company’s claims-handling practices, its policies regarding adjusters and its use of artificial intelligence, among other issues.

Bob Devereux, a State Farm spokesperson, said the insurer has handled more than 13,500 claims and paid almost $5 billion to January wildfire victims, with nearly 200 claim adjusters still on the ground.

Challenges with extensive itemization lists, lowball estimates, poor communication and changes with adjusters are major factors for customers.

He couldn’t get ahold of his insurance adjuster, so he searched for phone numbers of company executives.

The group distributed a report Monday that said while some insurers were honoring their obligations, others were lowering benefits by “secretly” rewriting loss estimates prepared by field adjusters.